Privacy Policy
Information on the processing of personal data pursuant to Arts. 13-14 of EU Regulation 2016/679 (GDPR)
Last updated: December 2024
Important Note: The GeloAIApp application is a private platform reserved exclusively for authorized clients. Access to services, including integrations with third-party platforms (Meta, Google), is limited to users who have a service agreement with GeloDigital.
1. Data Controller
The Data Controller regarding personal data processing is:
2. Categories of Data Collected
2.1 Data provided voluntarily
Through the App registration or contact forms, we collect:
- First and Last Name
- Email Address
- Phone Number
- Company Name
- Account Credentials (encrypted)
2.2 Data from Meta (Facebook/Instagram)
When you connect your Facebook account to GeloAIApp or run advertising campaigns managed through our platform, we may collect and process:
- Public Profile Information: Name, profile picture, and email associated with your Facebook account.
- Ad Accounts & Pages Data: Information about Pages you manage and Ad Accounts you have access to (names, IDs, status).
- Lead Data: Information submitted by users through your Lead Forms (Name, Email, Phone, etc.).
- Campaign Performance Data: Metrics regarding your ad campaigns (spend, impressions, clicks, leads).
We use these data solely to provide the services of GeloAIApp (ad management, lead retrieval, analytics). We do not sell this data to third parties.
2.3 Mobile Application Data
Our iOS App "GeloAIApp" collects:
- Device tokens for Push Notifications
- Session and Authentication tokens
- Device type and Operating System version
- App usage analytics to improve user experience
2.4 Google Calendar Data (OAuth)
If you choose to integrate Google Calendar, we access:
- OAuth Tokens (encrypted)
- Calendar Event Data (Read/Write access as granted)
This is used strictly to check availability and schedule appointments automatically via our services. This data is not used for advertising purposes.
3. Purpose and Legal Basis
We process your data for the following purposes:
- To provide the GeloAIApp services (Contractual Necessity)
- To manage advertising campaigns and leads from Meta (Contractual Necessity)
- To provide customer support (Legitimate Interest)
- To improve our App and services (Legitimate Interest)
- To comply with legal obligations (Legal Obligation)
4. Data Deletion Instructions
In compliance with Facebook Platform Terms and GDPR, users can request the deletion of their data at any time.
How to request data deletion:
- Email Request: Send an email to info@gelodigital.com with the subject "Data Deletion Request". We will process your request within 30 days.
- In-App (if applicable): If you are a registered user, you can request account deletion through the App settings or by contacting your account manager.
- Facebook Settings: You can remove our App's access to your data via your Facebook Settings under "Apps and Websites".
Upon request, we will delete all personal data associated with your account, except for data we are required to retain by law (e.g., for tax or accounting purposes).
5. Third-Party Service Providers
We share data with the following trusted third-party providers regarding service delivery:
- Supabase Inc. - Database & Auth (USA)
- Meta Platforms Ireland Ltd - Advertising & Analytics (Ireland)
- OpenAI LLC - AI Processing (USA)
- Google LLC - Calendar & Notifications (USA)
- Vercel Inc. - Hosting (USA)
Transfers to non-EU countries are protected by Standard Contractual Clauses (SCCs) or Data Processing Agreements (DPAs).
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
- Account Data: Retained for the duration of your contract + 12 months grace period.
- Lead Data: Retained according to the client's instructions or deleted upon contract termination.
- Logs/Analytics: Retained for up to 12 months.
7. Your Rights
Under the GDPR, you have the right to:
- Access your personal data.
- Correct inaccurate data.
- Request deletion of your data ("Right to be forgotten").
- Restrict or object to processing.
- Data portability.
Contact info@gelodigital.com to exercise these rights.
8. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
GeloDigital
Email: info@gelodigital.com
Phone: +39 352 063 2069
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